Delivery & Returns

We deliver throughout the UK and the USA, as well as Internationally.
We offer simple and hassle free returns worldwide.
 
Please read below.

 

Delivery

For Non-Bespoke Items

See below for further information on delivery methods, costs, taxes and delivery times.

Although the majority of orders are delivered next day worldwide (subject to stock availability) for imperative next day deliveries, please contact us directly on emily@londonandavalon.co.uk.

Tracking information will be sent via email and SMS if provided at checkout.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control, but we will always do our best to inform you of any unexpected delay!

 

UK Tracked Delivery (2-4 Days) - FREE

  • FREE for orders to UK over £150
  • £4.95 for orders under £150
  • Orders will be delivered Monday–Friday (excluding bank and public holidays)

European Tracked Delivery (2-4 Days) - FREE

  • FREE for orders to Europe over €250
  • £20 for orders under €250
  • All Tax & Import Duties are paid for by London & Avalon
  • Orders will be delivered Monday–Friday (excluding bank and public holidays)

 USA Tracked Delivery (2-4 Days) - FREE

  • FREE for orders to the US over $250
  • £25 for orders under $250
  • All Tax & Import Duties are paid for by London & Avalon
  • Orders will be delivered Monday–Friday (excluding bank and public holidays)

 Rest of the World Tracked Delivery (2-4 Days)

  • £35 for all orders
  • All Tax & Import Duties are paid for by London & Avalon
  • Orders will be delivered Monday–Friday (excluding bank and public holidays)

 

Bespoke & Personalisation

 

Delivery

 
Please be advised that there is a longer lead time applied for both Monogrammed items and Bespoke orders.
 
For Bespoke orders, please contact our Head of Sales at jo@londonandavalon.co.uk for placing your order and for clarity of lead time.
 
For Monogrammed items, please expect a longer processing time whilst we personalise your item/s. We aim to process and deliver your items within 5-7 working days. If you require a fast turnaround, please contact us directly at emily@londonandavalon.co.uk.
 

Returns

 
Due to the nature of our Bespoke & Personalised items (Including Monogramming) these do not fall under our Standard Returns Process. However, if for any reason there is a quality issue, please contact us at emily@londonandavalon.co.uk and we will gladly assist you.
 

Hassle Free Returns

We hope that you will love all any of your purchases from London & Avalon. However, should you need to return any items for any reason (Excluding Bespoke & Personalised Items) we will be delighted to help you. Provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Simply keep your proof of purchase and contact us within 30 days, in line with your consumer rights. 

Please contact us at sleepconcierge@londonandavalon.co.uk or call us on +44 01635 200800 - Monday to Thursday, from 9am to 5pm and Friday 9am - 12pm. (We no longer work on Friday afternoons!). Ensuring to quote your name, contact information and order number.

Once we are aware of your return, please place your items in safe and secure packaging and post the parcel to the below address. As soon as the items are received and checked, you will be notified of your refund and payment will be credited back to your original payment method.

Returns at London & Avalon

Unit 1 A, Frilsham Home Farm Business Units, Yattendon, West Berkshire, RG18 0XT