FAQs
Products and materials
What is the difference between percale and sateen?
Both our percale and sateen fabrics are made from the highest quality cotton yarns. They are chosen for their strength and their length to ensure softness and longevity. Our percale Island collection is made from 100% Egyptian Cotton, and our sateen is from 100% Pima cotton.
- Percale: Cool & crisp, matte and lightweight; excellent for hot sleepers.
- Sateen: Silky, buttery smooth, and slightly warmer. Great for colder seasons.
Does thread count really matter?
Unfortunately thread count is often mis-calculated by companies vying for your attention (and money). Thread count is measured by how many single individual fibers there are in a square inch. For great quality bed linen, each fiber should be individual, strong and long, and the maximum you can actually get for cotton is 300.
Often high thread count cottons are calculated by using shorter threads tied together, or by using multi ply threads.
‘Long staple’, ‘Egyptian Cotton’, ‘Pima Cotton, ‘Giza’ are all labels you should look for when choosing bed linen.
What depth do I need for my fitted sheet?
Mattresses vary in depth. Measure your mattress (including any toppers) before buying. Most companies offer standard fitted sheets of approx. 25-30cm. We make ours at 40cm as standard – this ensures it will cover the deepest of mattresses. We also make our sheets with super strong elastic ALL the way around the hem, ensuring the sheet is pulled tight under the mattress from all directions. If you need a deeper sheet, we can make it, no problem!
Where is your bed and bath linen made?
We work with a handful of mills in Portugal, Italy and the UK – all chosen for their expertise in their fields. Often family owned, with generations working together and passing their skills on. We are a small company, so it is imperative we work closely with our partners to create the superior products you buy from us.
What makes you different from others on the market?
We’re a small team with a big vision. At London & Avalon, we have never believed that more choice means better design. Over the past twenty years we have worked with our specialist mills to refine a collection of bed linen designed not around trends, but around feel, longevity and craftsmanship. We won’t overwhelm you with a million different designs, we will only produce fabric that feels amazing against your skin, in a handful of understatedly elegant designs. Trends come and go, our bed linen lasts for years.
Do you offer Bespoke Design?
Absolutely yes, we can work with you to create bed linen in your preferred size, fabric and colourway. There are more designs available to our Interior Designer clients, so please get in touch with our team at sleepconcierge@londonandavalon.co.uk
Can I request Fabric Samples?
Of course. We believe you need to be happy with the touch and feel of the fabric before you purchase our linens, so we have made it easy for you to order a sample pack from our website, and we are always here to help and answer any questions you may have.
Can I add Monogramming or Embroidery?
Yes, we have a range of coloured threads available and a number of fonts to choose from which we can add to your bed and bath linen. We also offer an embroidery service where we can digitise an image of logo you provide and embroider it on your items.
Can I match my towels to my bed linen?
Yes, we can add a corded bourdon stripe to your towels to match the grosgrain trim of your bed linen.
Why are your towels so good?
We will only ever choose the very best cotton to make our bed and bath linen. We make ZERO Twist towels – which means that the cotton is so superior there is no twisting of fibers involved. Many manufacturers need to twist the cotton together to make it stronger and longer lasting. We choose a weight of 600 GSM (Grams per square metre). This ensures the perfect weight and fluffiness – any heavier and you risk a very heavy wet towel which can be a pain to launder in numbers.
How do you ensure your bed linen stays so white?
We’re often told people can tell which is our bed linen in their laundry cupboards because ours stays so white. We have carefully chosen the cotton, and the weaving and finishing process, to ensure the very best results. We independently test all of our fabrics with laundry engineers and set extremely high standards for whiteness, brightness, thread count, Tencel strength, weight and shrinkage. If it does not pass the test, it does not get used.
Are you Sustainable?
In a word, yes. We were sustainable from the start – before it even became a well know word in our vocabulary. We were the first bed linen company to be awarded the prestigious Butterfly Mark from Positive Luxury. Head to our sustainability page on our website to read more.
Caring for your bed linen
How often should I wash my bed sheets?
Aim to wash your bed linen once a week. If you sweat heavily, have pets, or sleep without nightwear, you might need to wash them every three to four days.
What should I use to wash my bed linen?
Always use a mild, liquid detergent and avoid fabric softeners, which will leave a coating on your cotton, and reduce breathability.
What temperature should I wash my bedding at?
Wash your bed linen at 30° C or 40° C on a gentle cycle, without filling the drum too much. This is warm enough to melt natural body oils and kill bacteria without causing shrinkage or fading. For more stubborn stans, our bed linen can be washed at 60 degrees.
How should I iron my bed linen?
Always press or iron your bed linen when it’s still a little damp, this will ensure a much smoother (and easier) finish.
How many sets of sheets do I need per bed?
Ideally, you should have three sets per bed: one currently on the bed, one in the wash, and one stored in the cupboard. Rotating through your sets prolongs the lifespan of the fabric.
How can I stop my bed sheets from pilling?
Pilling happens due to friction and poor fiber quality. When manufacturers use short cotton fibers and tie them together, you get pilling and bobbling.
Ordering and deliveries
What is your lead time for bespoke bed linen
As well as holding a number of colourways in all UK sizes in stock (for overnight delivery), we can make your bed linen to order in your chosen sizes and colourways. Please allow 4-6 weeks for delivery and expect slightly longer lead times in the run up to Christmas and the Summer holidays, when all textile mills in Europe experience bottlenecks!
Do you ship internationally?
Yes, we have always shipped all over the world. We work with a fantastic logistics team to get you the best rates for shipping – with both Economy and Express options.
Are Import Duties included?
Yes, when you order from our website and add your non-UK delivery address, shipping and duties will automatically be calculated for you. You will not receive frustrating emails from customs asking you to pay import duties. Nobody needs that.
How long does it take to receive my order?
For non bespoke bed & bath linen that do not require monogramming or embroidery, orders will be dispatched within 24 hours of ordering (provided the order is placed before midday). Embroidery of items take up to 10 working days. All of our filled goods (pillows, duvets, toppers) are all freshly filled to order, and take up to 15 working days.