Shipping policy
Fully carbon-neutral delivery worldwide.
Every price shown at checkout is the final amount — duties and taxes for Europe, the US and the rest of the world are calculated and paid for at checkout, so there is nothing further to pay on delivery.
Track your order here.
Delivery
Delivered Monday – Friday (excl. bank holidays) via DPD (UK) or DHL Express Go Green (international, 100% carbon neutral). Tracking sent by email/SMS.
For urgent deliveries, contact sleepconcierge@londonandavalon.co.uk or complete our Contact Us form.
| Destination | Standard | Express | Duties & Taxes |
|---|---|---|---|
| UK | Free over £200 (else £5) · 2–4 days | £10 · 1–2 days, order by midday | VAT included |
| Europe | Free over €500 (else €45) · 5-8 days | On request, 3-5 days — contact us | DDP, paid at checkout — nothing on delivery |
| USA | Free over $500 (else $75) · 5-8 days | On request, 3-5 days — contact us | DDP, paid at checkout — nothing on delivery |
| Rest of World | Calculated at checkout · 5-8 days | On request, 3-5 days — contact us | DDP, paid at checkout — nothing on delivery |
Bedding (duvets, pillows, toppers) is made to order in the UK, 10–15 working days.
Monogrammed items take 5–10 working days. Need it faster? Email sleepconcierge@londonandavalon.co.uk.
Bespoke orders (custom trims, sizes) contact sleepconcierge@londonandavalon.co.uk for upto date lead times.
Returns
Standard items can be returned free within 30 days; bespoke, personalised and monogrammed pieces are exempt. Full details and how to start a return are on our Refund Policy page, or email sleepconcierge@londonandavalon.co.uk.